Chinese Tours

FAQ

• What should I wear on the tours?
  Weather in Iceland is very unpredictable. For tours during winter: warm clothing as the first layer, waterproof jacket with a hoodie, hiking boots with ankle protection and hard sole, a hat and gloves are ideal. For tours during summer, bringing a light rain jacket or a soft shell with a hoodie is in most cases enough protection. Icelanders often say, “If you don’t like the weather, just wait 5 minutes”. Jeans are not recommended for our trips as they become very heavy, cold and uncomfortable to wear when they get wet.
• Do I need hiking boots?
  We encourage bringing hiking boots for glacier tours. They have to hard on the sole and tight around the ankle. If you don’t have them, we have them for rent in all sizes in Skaftafell or Sólheimajökull. You can add them to your reservation at the time of booking or rent them on location pay with cash or card. The price is ISK 1,500 per pair. For ice climbing tours, boots are included in the price.
• What is the luggage limit to Multi-Day tours?
  On tours, you can take one bag with you (max 24 inch). You can also take a backpack to keep inside the bus.
  2 passengers traveling together can take 1 larger bag together instead of 2 smaller bags.
  If you purchase extra luggage, then we will store the extra luggage in our office. If there is room on the bus then the luggage can go with you - but we can't guarantee that. 
• How does pick-up from Reykjavik work?
  For tours that state that they pick up from Reykjavík, we ask all our customers to send their pick up location at least 24 hours prior to the departure of their tour. We cannot be responsible if you do not provide your pick up location, we won’t be responsible if you miss your tour. We offer free pick-up from Reykjavik city center. Pick up starts at the scheduled departure time for the tour can take up to 30 minutes. We ask our passenger to be ready in their listed location so they can be easily found.

常见问题

• 接团方法
第一天我们将会在雷克雅未克市区内的接送点接客人。接送点参考网站: www.busstop.is 我们也可以提供某些酒店的接送，如果您的酒店不在我们的接送酒店名单上，请单独联系我们咨询接送位置。注意：我们不接送雷克雅未克以外，例如：Kopavogur, Gardarbaer, Hafnarfjordur, Keflavik Airport 等地的酒店。接团地点为雷克雅未克市内的指定区域。 不提供从凯夫拉维克机场或雷克雅未克首都地区以外地区的接团服务。

提供接团服务的行程需提前至少24小时确定接团地点 游客未提供接团信息或错过接团时间，本旅行团将不承担任何责任。 我司提供雷克雅未克市中心的免费接送服务。 接团从指定时间开始，需30分钟左右完成各站点的接团。 乘客需在指定地点做好准备，并在醒目位置等候，以便找到。

• 您需要携带的物品

冰岛的天气是非常不可预测的。 冬季旅行：内部需穿戴保暖衣物，外部需防水夹克及连帽衫，登山靴最好为硬底并提供脚踝支撑，建议携带帽子和手套。 夏季旅行：轻薄的雨衣或帽衫。 冰岛人经常说：“如果你不喜欢这个天气, 就等 5分钟”。 旅行中不建议穿牛仔裤，因为在淋湿时会变得厚重、寒冷且并不舒适。重要的：
✓ 保暖衣物（内层）
✓ 防水衣物（外层）
✓ 徒步鞋（预订时可租）
✓ 手套和帽子

• 每个人能带的行李

每人可免费携带一个24英寸及以下的行李箱。如有超大行李或者多于一个24英寸行李箱，在预订时可购买额外的行李份额，价格为 1,500冰岛克朗。如果巴士上空间足够，可携带额外行李参加行程，但无论携带与否均需支付寄存费。

• 独自客人酒店的房间

客人独自报团时请支付一个单房差（Single supplement fee）。 我们将会给您提供一个但单独的房间。我们不会随机给客人拼房。如果您是三个人一起旅行，如果您不支付单房差，我们将会默认提供一个三人房间。如果您有任何特殊要求，请联系我们。但是我们不支持：房间升级或酒店升级服务。

• 关于极光

能否确保在游览期间看到极光？
极光是一种自然现象，无法保证一定能够看到。 酒店将安排在观赏极光的黄金地段，以最大限度地增加您看到极光的机会。